Accessibility

Whatever your needs, let us know how we can help.

North Island Credit Union Amphitheatre strives to make our venue and live experiences inclusive and accessible to everyone.  For more questions, or information not mentioned below, please contact us at 619-494-5600.

Arrival & Accessible Entrances:
The main entrances to North Island Credit Union Amphitheatre are fully accessible. If you require additional assistance, please visit a guest services booth, located inside at the West and East gates, and a member of the guest services staff can assist you to the accessible seating area. You can find our venue map here.

Restrooms:
Restrooms located in the West Plaza, East Plaza, and VIP Lounge are accessible. 

Ticketing:
Tickets located in our accessible section can be purchased online at northislandcreditunionamp.com/shows. For Accessible seating at North Island Credit Union Amphitheatre, please click “Filters” then “Show Accessible Tickets.” If these tickets are sold out, please purchase a General Admission ticket and we will do our best to accommodate you the day of the show. We will seat those needing accessible seating once the box office opens on the day of the event. Please be advised that this is done on a first come, first served basis and our accessible seating area can reach capacity early. Our Accessible seating sections are located in Left Orchestra, Right Orchestra, Section 101 and 103, Section 201, 202, 204, and 205, Section 301 and 305, and the East side of the Lawn.

Sensory Bags:
North Island Credit Union Amphitheatre is a KultureCity Certified Sensory Inclusive Venue. Please visit our Guest Services booth for more information. Our sensory bags are designed to support various sensory needs in both adults and children. To check out a sensory bag, visit our Guest Services booth, located in either plaza. Sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more!

For more information, please click HERE.

Accessible Parking:
Accessible parking is located in both the West and East paved parking lots. You can find our parking map here. If you need accessible parking, please speak to a member of our parking staff and they will direct you. An accessible placard is required. Be aware that space is limited.

Medication needs:
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.  

Dietary Needs: 
North Island Credit Union Amphitheatre takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

Service Animals: 
At North Island Credit Union Amphitheatre, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA.gov (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Sign Language Interpretation:
North Island Credit Union Amphitheatre offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by calling (619) 494-5600 and include how many in your party need interpretation and the ticket type you have. You will pick up your tickets at will call, where you will meet your interpreter and be taken to your seats. Interpretation requests are subject to the availability of an interpreter. 

Assisted Listening Devices:
Assistive Listening Devices (ALDs) technology in North Island Credit Union Amphitheatre is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the guest services booth to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or ear buds.

At the venue:

• Connect to Wi-Fi network Free_Fan_Wifi
• Download the Listen Everywhere app via the App Store (recommended to download in advance)
• Connect to the audio channel in the app
• Enjoy the show!

Using this app will work in any area of the amphitheatre.

If you need an assisted listening device, call us at least two days before the event on 619-494-5600.

and we’ll sort it out for you.

Mobility Device Storage:
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.