Frequently Asked Questions

Clear bags up to 12” x 6” x 12” are A-OK. Small clutch bags up to 6”x 9” don't need to be clear. All bags will be searched prior to entry. 

What's Allowed In:

•  Cameras - nonprofessional only, no detachable lenses
• Small Blankets / Beach Towels smaller than 6" x 6" Signs 8.5"x11" or smaller
• Sealed bottle of water (not frozen) under 20oz
• Empty refillable water bottle (no glass)
• Binoculars Items

What's Not Allowed In: (Subject to change)

• Large or oversized bags, including luggage, duffel bags, or large/industrial/camping-sized back packs (Any bag larger than 12" x 12" x 6" will not be permitted)
• Any bag larger than a clutch MUST BE CLEAR.
• Chairs / Lawn Chairs
• Weapons and sharp objects of any kind
• Outside food of any kind
• Alcohol
• llegal drugs/substances
• Glass containers of any kind
• Coolers
• Pepper spray
• Laser pointers
• Animals (Certified service animals are OK. We love your furry friends, but please leave them at home for the show, including emotional support animals.) 
• Fireworks
• Blankets larger than 6’x 6’
• Umbrellas
• Tripods
• Banners/Signs larger than 8.5x11 (standard sheet of paper)
• Balls or Frisbees
• Selfie Sticks Cell Phone Stabilizers
• Video Cams / Go Pros / iPads
• Glow sticks
• Stollers, baby carriers or wagons
• Beverages other than a sealed (not frozen) bottle of water up to 20oz.
• Flyers and stickers Musical instruments Large cameras with detachable lens or manual external zoom
• Gang activity; including but not limited to wearing or displaying gang clothing and/or indicia.
• Offensive clothing

 If you have any items that are not allowed into the venue, you can either return them to your vehicle, check your bag for a small fee, or purchase an approved clear bag.

The venue has a variety of delicious food and beverage options available for purchase.  Please note that items and pricing are subject to change from event to event. 

All of our events are all ages, unless otherwise stated on the individual show page. Children 2 and under do not require a ticket, but must sit on a parent's lap.

Changing tables are located in both Men's and Women's bathrooms located in the East and West Plazas.

Yes! It's the only way we accept tickets. Use the Live Nation App to add tickets to 'wallet' or transfer to friends before reaching the gate. Screenshots & printouts will not be accepted.

Having serious phone troubles? Head to the box office for assistance.

Unfortunately, outside lawn chairs are not allowed inside the venue. Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on dropdown on our upgrade page and select "Lawn Chair Rental".

Yes! Maximum size for blankets is 6' x 6', though.

All point of sales will only accept credit, debit, or mobile pay. 

If you need to use cash, cash to card conversion is available at guest services.

Yes! You're good to bring in empty refillable water bottles, or a factory sealed non-alcoholic, non-frozen beverage, up to 20oz. Refill your bottles and cups for free at the YETI water refill stations in the East and West plaza. Water fountains are in the sky plaza and East plaza. Join YETI and Live Nation's efforts to reduce waste and stay hydrated.

Yes! It's the only way we accept tickets. Use the Live Nation App to add tickets to 'wallet' or transfer to friends before reaching the gate. Screenshots & printouts will not be accepted. More info on mobile tickets here.

Having serious phone troubles? Head to the box office for assistance.

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee. 

North Island Credit Union Amphitheatre does not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at (619) 414-3718. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Will call tickets are available for pickup at the box office. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

All of our events are all ages unless stated otherwise on the event ticketing page. Children 2 and under do not require a ticket, but must sit on a parent's lap if in reserved seating.

VIP Club provides amenities to VIP patrons. There are private restrooms, a private bar, and select food and beverage options available to guests who purchase the VIP Club upgrade.

Please contact our Premium Seat Sales department at (619) 414-3718 for further questions.

Cancellations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

Merchandise will be available for all concerts at each of our Concert Gear booths located in West and East Plaza. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Re-entry is not permitted at North Island Credit Union Amphitheatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.

• I-5 South; Exit Main St. - Turn Left; 5.5 miles East to Heritage Rd.
• I-125 South; Exit Otay Mesa Rd- Turn Right; Turn Right at Heritage Rd. 1.5 miles North to Entertainment Cir.
• I-905; Exit Caliente Rd.- Go North; Turn Right at Otay Mesa Rd; Turn Left at Heritage Rd. 1.5 miles to Entertainment Circle.

General admission parking comes with your ticket at North Island Credit Union Amphitheatre. If you want easier entry and exit, add Premier Parking, VIP Parking, Priority Parking, or EZ Out Parking onto your ticket HERE. See below for a map of our general admission and paid parking lots:

The area for vehicles to drop-off guests is located on the West side of the venue between lots C & F, accessible from Heritage Rd. Please follow the electronic signs to the drop-off area.

Rideshare Pickup location is on Main Street heading West only. Rideshares should exit on Olympic Parkway, turn right on Heritage and turn right on Main Street to arrive at the Rideshare Pickup location.

Please refer to the map below for a visual reference.

Check out the parking map on our "Visit" tab to see our designated pick-up and drop-off areas. Let parking staff know you’re dropping off and they’ll show you the way. When picking up, arrive 45 minutes before the end of the show—you won’t be able to enter otherwise.

Parking lots typically open an hour before the scheduled gate time, but all times are subject to change. General admission parking comes free with your ticket. If you want a shorter walk to the venue, an easier exit or oversized parking, check out our Premier Parking options.

You can hang out before the show, but once gates open you’ll be asked to head inside the venue.

Are you the responsible fan tonight? The Jack Daniels’ designated driver program has you covered. Pick up a special poker chip from guest services and you can enjoy free fountain sodas at any of our drink concessions.

Clear bags up to 12” x 6” x 12” are A-OK. Small clutch bags up to 6”x 9” don't need to be clear. All bags will be searched prior to entry. 

What's Allowed In:

•  Cameras - nonprofessional only, no detachable lenses
• Small Blankets / Beach Towels smaller than 6" x 6" Signs 8.5"x11" or smaller
• Sealed bottle of water (not frozen) under 20oz
• Empty refillable water bottle (no glass)
• Binoculars Items

• Large or oversized bags, including luggage, duffel bags, or large/industrial/camping-sized back packs (Any bag larger than 12" x 12" x 6" will not be permitted)
• Any bag larger than a clutch MUST BE CLEAR.
• Chairs / Lawn Chairs
• Weapons and sharp objects of any kind
• Outside food of any kind
• Alcohol
• llegal drugs/substances
• Glass containers of any kind
• Coolers
• Rolls of duct tape or gaffing tape
• Pepper spray
• Laser pointers
• Animals (Certified service animals are OK. We love your furry friends, but please leave them at home for the show, including emotional support animals.) 
• Fireworks
• Blankets larger than 6’x 6’
• Umbrellas
• Tripods
• Banners/Signs larger than 8.5x11 (standard sheet of paper)
• Balls or Frisbees
• Selfie Sticks Cell Phone Stabilizers
• Video Cams / Go Pros / iPads
• Glow sticks
• Stollers, baby carriers or wagons
• Beverages other than a sealed (not frozen) bottle of water up to 20oz.
• Flyers and stickers Musical instruments Large cameras with detachable lens or manual external zoom
• Gang activity; including but not limited to wearing or displaying gang clothing and/or indicia.
• Offensive clothing

 If you have any items that are not allowed into the venue, you can either return them to your vehicle, check your bag for a small fee, or purchase an approved clear bag.

Unfortunately, outside lawn chairs are not allowed inside the venue. Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on dropdown on our upgrade page and select "Lawn Chair Voucher" HERE.

Yes! Maximum size for blankets is 6' x 6'.

Yes! You're good to bring in empty refillable water bottles, or a factory sealed non-alcoholic, non-frozen beverage, up to 20oz. Refill your bottles and cups for free at the YETI water refill stations in the East and West plaza. Water fountains are in the sky plaza and East plaza. Join YETI and Live Nation's efforts to reduce waste and stay hydrated.

North Island Credit Union Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know. For more questions, or information not mentioned at the link below, don't hesitate to get in touch with us at (619) 494-5600 Wednesdays and Fridays from 12:30-5:00PM, and on show days from 10:00AM - 15 minutes before the headliner starts.

Learn about our accessibility options here. 

Tickets located in our accessible section can be purchased online at northislandcreditunionamp.com/shows. For Accessible seating at North Island Credit Union Amphitheatre, please click “Filters” then “Show Accessible Tickets.” If these tickets are sold out, please purchase a General Admission ticket and we will do our best to accommodate you the day of the show. We will seat those needing accessible seating once the box office opens on the day of the event. Please be advised that this is done on a first come, first served basis and our accessible seating area can reach capacity early. Our Accessible seating sections are located in Left Orchestra, Right Orchestra, Section 101 and 103, Section 201, 202, 204, and 205, Section 301 and 305, and the East side of the Lawn.

Accessible parking is located in both the West and East paved parking lots. You can find our parking map here. If you need accessible parking, please speak to a member of our parking staff and they will direct you. An accessible placard is required. Be aware that space is limited.

Assistive Listening Devices (ALDs) technology in North Island Credit Union Amphitheatre is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the guest services booth to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or ear buds.

At the venue:

Connect to Wi-Fi network Free_Fan_Wifi

Download the Listen Everywhere app via the App Store (recommended to download in advance)

Connect to the audio channel in the app

Enjoy the show!

Using this app will work in any area of the amphitheatre.

If you need an assisted listening device, call us at least two days before the event on 619-494-5600 and we’ll sort it out for you.

North Island Credit Union Amphitheatre offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by calling (619) 494-5600 and include how many in your party need interpretation and the ticket type you have. You will pick up your tickets at will call, where you will meet your interpreter and be taken to your seats. Interpretation requests are subject to the availability of an interpreter. 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

At North Island Credit Union Amphitheatre, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA.gov (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.