Skip to content

The Need-to-Know Before You Go

Get Ready - Here's What You Need To Know

COME RAIN AND/OR SHINE
The show will go on whatever the weather. Unless it’s looking extra gnarly. Check our socials for any changes.

GATE TIMES
You can usually roll up 60-90 minutes before showtime but check your specific event page and socials for exact timings.

PARKING LOTS
Parking lots usually open an hour before the scheduled gate time. Free general admission parking comes with your ticket. If you want easier entry and exit, go for Premier, VIP, or EZ-Out parking.

DROP-OFF AND PICK-UP AREAS
Check out the parking map on our "Visit" tab to see our designated pick-up and drop-off areas. Let parking staff know you’re dropping off and they’ll show you the way. When picking up, arrive 45 minutes before the end of the show—you won’t be able to enter otherwise.

WHEN YOU GET HERE
You know the drill—metal detectors, maybe a pat down, and a bag check if you’ve got one. Be prepped—check out our bag policy, and what you can and cannot bring in our FAQs.

MOBILE ENTRY
Your phone is your ticket. Before you set off, download your tickets to your phone on the Live Nation app. More info on mobile tickets here.

Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

BAG POLICY

Clear bags up to 12” x 6” x 12” are A-OK. Small clutch bags up to 6”x 9” don't need to be clear. All bags will be searched prior to entry. Check out the list of what's ok to bring inside, and what isn't. If you have any items that are not allowed into the venue, you can either return them to your vehicle, check your bag for a small fee, or purchase an approved clear bag.CONTACTLESS PAYMENTS ONLY
We’re a cash-free venue. If you arrive without a debit or credit card, head to guest services and they’ll exchange cash for card (for free).

BOX OFFICE

Starting April 16th, our box office will be open on Wednesdays and Fridays from 12:30-5:00PM, and on show days from 10:00AM - 15 minutes before the headliner starts. Box office hours are subject to change throughout the year.

You can purchase tickets and upgrades at any time online.

WATER & YETI HYDRATION STATIONS

You can bring in one (1) factory sealed plastic (not glass) bottle of water up to 20 oz, (not frozen). This policy is subject to change based on artist requests or safety considerations. Refillable (empty) water bottles are permitted. Refill your bottles and cups for free at the YETI water refill stations. Join YETI and Live Nation's efforts to reduce waste and stay hydrated.

Water fountains are located in the East and Sky Plazas.

THE MERCH
Find that coveted merch at our Concert Gear booths in the West plaza. For some events, you’ll find extra booths in the east and west plazas.

DESIGNATED DRIVERS
Are you the responsible fan tonight? The Jack Daniels’ designated driver program has you covered. Pick up a special poker chip from guest services and you can enjoy free fountain sodas at any of our drink concessions.


RECYCLING
You’ll find recycling bins throughout the venue.

CAMPING
We kindly ask that you leave the camping gear at home and refrain from overnight parking.

TAILGATING
Yes, you can hang out with your friends before the show. You can add-on early bird parking to your ticket to get the party started as early as possible. Once the gates open, you’ll be asked to head inside the venue.

 

Pack your bags! Here's what's ok to bring in:

ITEMS ALLOWED TO BE BROUGHT INTO THE VENUE:

  • Small clutch (6" x 9")
  • Clear, plastic, or PVC tote bag no larger than 12" x 12" x 6"
  • Cameras – nonprofessional only, no detachable or external zoom lenses 
  • Signs 8.5" x 11" or smaller only
  • Small blanket or towel no bigger than 6' x 6'
  • Sealed bottle of water (not frozen) under 20oz
  • Empty refillable water bottle (no glass)

ITEMS NOT ALLOWED TO BE BROUGHT INTO THE VENUE:

  • Large or oversized bags, including luggage, duffel bags, or large/industrial/camping-sized back packs. Any bag larger than 12" x 12" x 6" will not be permitted).  Any bag larger than a clutch MUST BE CLEAR.
  • Chairs / Lawn Chairs
  • Weapons and sharp objects of any kind
  • Alcohol
  • Illegal drugs/substances
  • Glass containers of any kind
  • Coolers
  • Pepper spray
  • Cell phone stabilizers
  • Laser pointers
  • Binoculars
  • Animals (Service animals are permitted. Emotional Support Animals NOT permitted.)
  • Fireworks
  • Blankets larger than 6’x 6’
  • Umbrellas
  • Tripods
  • Banners
  • Balls or Frisbees 
  • Selfie Sticks
  • Video Cams / Go Pros / iPads
  • Glow sticks
  • Stollers, baby carriers or wagons
  • Beverages other than a sealed (not frozen) bottle of water up to 20oz.
  • Flyers and stickers
  • Musical instruments
  • Fan signs larger than 8.5”x11”
  • ·Cameras with detachable lens or manual external zoom
  • Aerosol products/cans
  • Bota bags
  • Costumes that resemble public safety uniforms (police, SWAT, fire, security or medical) in any way
  • Drones, remote-controlled aircraft, toys
  • Eye drops
  • Gas masks
  • Glass, cans, cups or coolers
  • Helium balloons
  • Large chains or spiked jewelry
  • Laser pointers and air horns
  • LED gloves or LED microlights used for light shows
  • Liquid makeup
  • Markers, pens or spray paint
  • Massagers
  • Over-the-counter medication
  • Pacifiers
  • Pets
  • Professional photo, video, or audio recording equipment (no detachable lenses, tripods, big zooms or commerical-use rigs)
  • Stickers, flyers
  • Stuffed animals or dolls
  • Tents, large umbrellas, chairs or blankets
  • Toy guns, water guns, slingshots
  • Unsealed tampons or pads (upon entry)
  • Weapon or weapon accessories of any kind, real or fictional (including whips, lightsabers, pocket knives, pepper spray, fireworks, fake weapons/props, etc.)
  • Wind chairs, sofas

Live Nation reserves the right to adjust North Island Credit Union Amphitheatre policies at its sole discretion or the discretion of artists without any prior notice.